Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return where eligible.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, and in its original packaging. You must also provide proof of purchase.

To start a return, please contact us at contact@dialmaker.co.uk.

If your return is accepted, we will provide instructions on how and where to send your item. Items returned without first contacting us and obtaining approval may not be accepted.

You can always contact us with any questions regarding returns or refunds at contact@dialmaker.co.uk.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or you have received the wrong item, contact us as soon as possible at contact@dialmaker.co.uk so that we can assess the issue and resolve it appropriately.

To help us investigate your claim, we may ask you to provide photographs of the product and its packaging before arranging a replacement or refund.

Custom & Personalised Products

Many of our products are custom-made, personalised, or manufactured to customer specifications.

Customers are responsible for carefully reviewing and approving all customisation details before placing an order, including uploaded photographs, images, text, logos, colours, layouts and design choices.

As our products are personalised and made to order, we do not accept returns, exchanges or refunds where:

• You change your mind after placing an order.

• You are unhappy with your chosen design, photograph, logo, text, colours or layout.

• You uploaded a low-resolution, blurry or poor-quality image.

• You made spelling mistakes or submitted incorrect information.

• The finished product matches the approved design preview.

Nothing in this policy affects your statutory rights. If your order arrives faulty, damaged, defective, or not as ordered, please contact us and we will repair, replace or refund the item where appropriate.

Dial Maker reserves the right to refuse or cancel any order that may infringe the intellectual property rights of a third party.

Exchanges

Due to the personalised nature of our products, exchanges are generally not available. If an item is eligible for replacement due to a manufacturing fault or an error on our part, we will arrange this with you directly.

European Union Cooling-Off Rights

If your order is shipped to a country within the European Union, you may have a legal right to cancel certain purchases within 14 days of receiving the goods.

However, this right does not apply to personalised, custom-made, or made-to-order products manufactured to your specifications.

Where cancellation rights do apply, items must be returned unused, in their original condition, and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Where a refund relates to a faulty or incorrectly supplied personalised product, Dial Maker may offer a replacement before issuing a refund where appropriate.

If approved, refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@dialmaker.co.uk.